Contact Us
Phone Maintenance October 29th, 2020
We are undergoing maintenance to the phone system in our office and may experience intermitent unavailabilities.
The charting services are unaffected.
If you are unable to contact us by phone please open a Support Ticket
Regards,
The Incredible Charts Team
Stock Screener Issues October 27th, 2020
We are experiencing a problem with our stock screener on our US-based server and are working to fix the issue.
The charts are unaffected.
Subscribers should be able to access their saved screens through the browser-based HTML5 App (beta):
- Open the HTML5 App in your browser (Edge, Chrome, Firefox or Safari): HTML5 App login
- Go to Menu >> Settings and change the narest location to Australia.
- Go to Menu >> Scans.
- Select your saved screen (click / tap the screen name).
- Edit your filters or Run to view the results.
To contact us during this time: Open a Support Ticket
Thank you for your patience, we will post updates here.
Regards,
The Incredible Charts Team
My Profile
To update your contact and/or payment details, login to your Incredible Charts Profile.
If you do not know your password, you can Contact Customer Care and request a temporary password.
Schedule Backup
Schedule backup from File >> Backup Settings. See Backup help page for details.
To disable scheduled backup, select How often >> Never and Save Settings.
Request Assistance
Telephone
AUSTRALIA LOCAL: 1300-850-951
INTERNATIONAL: +61-7-5679-8521
USA & CANADA FREECALL: +1-866-662-7542
Office hours
Monday to Friday, 8:30am to 5pm AEST (UTC + 10).
To contact us outside these hours, please Request Assistance above.
Current office time: Sunday 1st November 2020 8:15am AEST.
Fax
AUSTRALIA: +61-7-5641-0023
USA & CANADA FREECALL: +1-866-663-2942
